Intercultural and Servant Leadership for Administrative Leaders
2-Day In-Person Workshop
This is a 2-day face-to-face Certificate Program – 16 Hours of Professional Development will be Awarded.
Schools that had leaders recently complete this course:
It is critical that leaders across the school, especially Non-Teaching Leaders, attend to the well-being of all staff and are mindful of how staff and parents from different cultures are processing global events through the lens of their school.
Target Audience
Business Managers and Department Heads
Course Language
Mandarin Chinese
Duration
2 Days
Who Is This Experience For?
Mandarin speaking Administrators, including, but not limited to: Academic Leaders, Business Managers, Human Resources, Finance, and other Operational Managers.
What’s Next?
Approximately 2 weeks before the start of the course, participants will be emailed a course introduction, instructions for how to participate and a pre-course survey and readings, if applicable. If you do not receive this email, please let us know.
“During the Legendary Service workshop, Henry set an example of legendary service. Because of work, I had to leave the first session midway. Henry took the initiative to contact me to make up lessons for me and then recommended a very applicable book to my current work situations. His care and mindfulness moved me. Throughout the training course, Henry invited professionals such as a foreign teacher, a parent, and an operations director to share their customer service encounters with the school's staff members. He also meticulously put all of us in groups to ensure diversity and encourage in-depth sharing. Henry also created case studies for us to role-play and practice the techniques. The case studies helped us to see challenges from the perspectives of colleagues in various departments. The whole training has given me two biggest inspirations: first, providing legendary service is teamwork. Second, legendary service begins with leadership. If it doesn’t happen, we should do our best to implement legendary service ourselves by cultivating legendary service into a culture. I thank ACAMIS and Henry for organizing this training!”
— Connie Liang, Beijing Chaoyang Kaiwen Academy
What will I learn?
By the end of the workshop, participants will leave with the understanding and confidence to facilitate positive and productive relationships with staff and parents.
During this learning experience you will learn and practice how to excel in the following aspects:
Intercultural Leadership
Working, motivating and communicating with expatriate staff.
Use a Workplace Management Behavior Assessment tool, DiSC, to develop awareness of your working and communication priorities and how to influence stakeholders who have conflicting priorities.
Servant Leadership
A new leadership model will be introduced.
It is a kind of leadership that will win the respect of your direct reports and/or foreign colleagues and obtain high results.
Peer Coaching*
*Topics will be announced 2 weeks before the final module so that participants can prepare to contribute to discussions that may include, but not limited to: Negotiating Benefit Packages, Recruitment, Taxes, Insurance, Visas and Housing.
Facilitator
Henry Wong
Henry, in addition to being an accomplished editor on interpersonal relationships, he is one of the few administrators who have served in both academic and non-academic roles in a school. He has more than sixteen years of work experience in international schools based in Singapore, China, and the US. His administrative positions have included Senior Admissions and Marketing Manager, Business Administration Director and, Co-head.
Henry worked in three international schools and two bilingual schools with student populations ranging from 220 to 1400. His international schools’ responsibility was to oversee and provide leadership for non-academic functions, including the Admissions & Marketing, Finance, Human Resources, Public Relations, IT Help Desk, Facilities Management, Auxiliary Services, Procurement, and Inventory departments. These schools had very culturally diverse teaching and family populations. All the schools are accredited by schools and colleges associations (US), and IBO authorizes the three international schools. He published a booklet titled "Preparing Host Country Support Staff for their Roles in International Schools."
At Suzhou Singapore International School, Henry raised his support staff’s service standards to a level that equals to best practices of great international schools in less than two years. The majority of his departments and offices received more than 90% of customer satisfaction from parents and teachers. Three offices obtained 100% customer satisfaction over three consecutive years.
Henry obtained his bachelor’s degree at Biola University, California, majoring in Organizational Leadership. After acquiring his master’s degrees in Education at Pepperdine University, and Intercultural Studies with an emphasis in International Business at Biola University, he took up an instructor position at Tianjin University of Technology in China. He taught two subjects – Intercultural Communication and International Trade. Besides, he taught Mathematics to middle school students for two years. He also received a multiple subject teaching credential with a supplementary authorization in Business Studies from California.
What people are saying…
Registration Fee Per Participant
SGD 495.00
Once the dates and venues have been finalised, you will be emailed to confirm your place, including a request for payment. Registration will only be confirmed once payment is received.